Product Surveillance Specialist (m/f)

Einsatzort: Innsbruck

MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 100 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 1900 employees around the world. In support of our continuing growth, we currently have an open position with focus on:

Product Surveillance Specialist (m/f)


Innsbruck, Austria

Main Tasks

  • Assures timely and accurate input of complaint reports into the company's database for complaint processing & follows defined procedures for assigning, tracking and controlling investigations, and handling complaints per all applicable regulations
  • Supports complaint investigation and vigilance activities by retrieving relevant information on complaint related events
  • Compiles ad hoc clinic investigation reports on customer complaints upon request by management and provides input to Management Reviews, as required
  • Supports improvements of existing quality systems and procedures, as required
  • Prepares and approves incidents reports to National Competent Authorities


  • University/ FH degree, ideally with technical or medical focus e.g. medical engineering, electrical engineering, industrial engineering, sciences
  • Work experience in the field of Quality Management, preferably in complaint handling, vigilance or post-market surveillance activities
  • Excellent communication skills in written and spoken English, German skills are a plus
  • MS Office proficiency and good general computer skills
  • Profound organizational skills, analytical thinking, responsible and detail orientated approach, must be able to work within a group environment

Salary will be determined based on professional experience; the formal minimum salary according to Collective Bargaining Agreement is EUR 34.999,72

We offer a challenging opportunity in a multinational work environment with English as our company language. We look forward to receiving your application at

MED-EL Medical Electronics

Fürstenweg 77a
6020 Innsbruck, Austria
Tel +43 (0) 5 7788 7788

Ähnliche Jobangebote