Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
This job has a full time weekly schedule. It includes the option to work remotely.
Service Delivery Manager for BSO Products Germany & Austria (M/F/D)
Job Description
Lead and empower a team of approx. 12- 15 Customer (Field Service) Engineers and associated Support Providers to optimize their contributions to the organization
Manage hiring, development, workload and work efficiency of direct reports to achieve maximum productivity and optimize support resources in the assigned district, whilst being sensitive to the whole country picture.
Handle financial targets and drive order and revenue growth programs, fully P&L responsibility.
Demonstrate clear leadership connected to our Agilent values and support of the Support strategy and products.
Handle customer loyalty across the district and proactively build profitable relationships with customers.
Understand customer needs and assure development of services and the provision of effective delivery processes.
Work closely with the Business Team Managers and Sales Agents to position Support as a clear competitive advantage for the Sales Organizations.
Apply external as internal feedback from customers, to identify new business opportunities and continuously develop our organization.
Progressively build wider understanding of business and industry that could improve Customer Ownership Experience and the outcomes for Service and Support.
Qualifications:
Bachelors or master’s degree or University Degree or equivalent
Chemical background with strong understanding of the analytical industry
Deep application and technical knowledge about BSO Products, customer, and business
Preferred min. 2 years work experience as a Team Leader/ Supervisor/Manager/ first Leadership and/or management experience
Organizational skills with the ability to handle multiple tasks with different priorities at the same time
Strong “customer first” mentality with quick comprehension and solution finding
Multicultural management experience is an advantage
Excellent interpersonal, self-motivation and negotiation skills
Driving License
Excellent English and German skills both verbal and written
We offer:
Competitive compensation and benefits package
Permanent contract in fast growing global company
Challenging projects in dynamic collaborative team
Training and development opportunities Work-Life-Balance programs
Company car for private use
The diversity of cultural and individual perspectives held by our employees and their dedication to inclusion
Should you have any further questions regarding the application process, please contact the recruiter on +34 933 445 804
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